Terms and Conditions
Welcome to the website of My Town Roofing (“we,” “us,” or “our”). By accessing or using our website, services, or engaging with My Town Roofing in any way, you agree to the following Terms and Conditions. If you do not agree, please refrain from using our website or services.
1. Services
My Town Roofing provides roofing services, including installation, repair, inspection, and maintenance, within Collierville, TN, and surrounding areas. All services are subject to the following terms:
1.1. Service Estimates
All service estimates are non-binding unless specified otherwise in a written contract. Final costs may vary based on unforeseen circumstances, including but not limited to structural issues or material price changes.
1.2. Scheduling and Availability
We strive to accommodate scheduling requests, but all appointments are subject to availability. Delays due to weather or other unforeseen factors may require rescheduling.
1.3. Service Agreements
All roofing work will be performed under a separate written agreement, which will outline specific terms, pricing, timelines, and warranties. In the event of a conflict between these Terms and Conditions and a service agreement, the service agreement will govern.
2. Payment Terms
2.1. Payment Policy
All payments are due as outlined in the service agreement. We accept cash, check, credit and debit cards as well as offer financing through 3rd party lenders. Late payments may incur additional fees.
2.2. Deposits and Refunds
Deposits may be required for certain projects. Deposits are non-refundable unless explicitly stated in the service agreement.
2.3. Third-Party Financing
If you choose to finance your project through a third-party lender, My Town Roofing is not responsible for the terms of the financing agreement.
3. Warranties
3.1. Limited Workmanship Warranty
We provide options for limited warranties on workmanship for all roofing projects. These warranties covers defects in installation caused by errors or omissions by our team. The valid of the warranties vary depending on the work, material use, etc.
3.2. Manufacturer Warranty
Materials used in your roofing project are covered under the manufacturer’s warranty. Specific terms, coverage duration, and conditions depend on the manufacturer. A copy of the manufacturer’s warranty will be provided at the time of service.
3.3. Exclusions
Warranties do not cover:
- Damage caused by extreme weather, such as hail, hurricanes, or tornadoes.
- Unauthorized modifications or repairs by third parties.
- Normal wear and tear, including natural fading or discoloration.
- Structural issues unrelated to roofing installation.
3.4. Warranty Claims
To make a warranty claim, contact us promptly at (901) 834-7663. All claims must be accompanied by proof of service and comply with the terms of the applicable warranty.
4. Team Members
4.1. Qualified Professionals
Our team comprises trained, licensed, and insured professionals who are experienced in providing high-quality roofing services. We are committed to ongoing training to stay updated on industry standards and best practices.
4.2. Subcontractors
In certain circumstances, we may engage subcontractors to perform specific tasks. All subcontractors are vetted to ensure they meet our standards for quality, safety, and professionalism.
4.3. Customer Interaction
Our team members and subcontractors will maintain a professional demeanor at all times when working on your property. Should you have any concerns about a team member or subcontractor, please report it immediately to our management team at (901) 834-7663.
5. Data Privacy
5.1. Information Collection
We may collect personal information, such as your name, address, phone number, and email address, when you:
- Request a service estimate.
- Use our website contact forms.
- Subscribe to newsletters or promotions.
5.2. Use of Information
Your personal information will only be used for:
- Providing services and support.
- Communicating about appointments, updates, or promotions.
- Internal analysis to improve our services.
5.3. Third-Party Sharing
We do not sell, trade, or share your personal information with third parties, except when required to facilitate your services (e.g., sharing information with material suppliers or financing partners).
5.4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of online data transmission is 100% secure.
5.5. Cookies
Our website uses cookies to improve user experience and analyze website traffic. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.
5.6. Your Rights
You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, contact us at (901) 834-7663.
6. Liability
6.1. Limitation of Liability
To the maximum extent permitted by law, My Town Roofing shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with our services or website.
6.2. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, extreme weather, labor disputes, or material shortages.
7. Website Use
7.1. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of My Town Roofing or its licensors and is protected by copyright and trademark laws. You may not copy, modify, distribute, or use our content without written permission.
7.2. Prohibited Uses
You agree not to use our website for any unlawful purpose, including but not limited to unauthorized data collection, fraudulent activities, or violating any applicable laws.
8. SMS Terms of Use
By giving consent to receive SMS text updates over the phone, in person, from a web form or other medium, you are agreeing to receive SMS messages from My Town Roofing for appointment or service scheduling and appointment or service reminders. Message frequency varies. Message and data rates may apply.
At anytime, you can message “HELP” for help OR Reply STOP to any message to opt out.
See our privacy policy at www.mytownroofing.com/privacy-policy.
9. Dispute Resolution
9.1. Governing Law
These Terms and Conditions are governed by the laws of the State of Tennessee.
9.2. Arbitration
Any disputes arising out of or related to these terms, our services, or our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Collierville, TN, unless otherwise agreed.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. Continued use of our website or services after modifications constitutes acceptance of the updated terms.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
My Town Roofing
449 US-72 #129B
Collierville, TN 38017
(901) 834-7663
office@mytownroofing.com